(5 ILCS 308/5)
Sec. 5.
Legislative findings.
The General Assembly finds that:
(1) the people of this State, from time to time,
| need contact with State agencies because of problems or concerns; | |
(2) often when a person calls a State agency that |
| person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu; | |
(3) the purpose of State agencies is to serve the |
| people of this State in a manner that is as accessible, efficient, and responsive as possible; | |
(4) when a person calls a State agency and receives |
| an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and | |
(5) the number of people calling a State agency and |
| not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day. | |
(Source: P.A. 94‑620, eff. 1‑1‑07 .) |
(5 ILCS 308/5)
Sec. 5.
Legislative findings.
The General Assembly finds that:
(1) the people of this State, from time to time,
| need contact with State agencies because of problems or concerns; | |
(2) often when a person calls a State agency that |
| person needs to talk to an individual, and it is not necessarily convenient or practical for that person to leave a message or to follow an automated menu; | |
(3) the purpose of State agencies is to serve the |
| people of this State in a manner that is as accessible, efficient, and responsive as possible; | |
(4) when a person calls a State agency and receives |
| an automated operator or an automated menu instead of a live operator, often that person is not able to adequately receive assistance or services; and | |
(5) the number of people calling a State agency and |
| not getting the assistance or services that they are entitled to because the State agency does not have a live operator answering incoming phone calls grows by the day. | |
(Source: P.A. 94‑620, eff. 1‑1‑07 .) |