32-2456. Authority to investigate complaint;
filing; response; retention of records
A. The department may investigate any licensee, registrant, associate, employee or
person if that licensee, registrant, associate, employee or person is advertising as
providing or is engaged in performing services that require licensure or registration
under this chapter.
B. The department shall investigate if a licensee or registrant is engaged in
activities that do not comply with or are prohibited by this chapter.
C. The department shall enforce this chapter without regard to the place or
location in which a violation may have occurred.
D. On the complaint of any person or on its own initiative, the department may
investigate any suspected violation of this chapter or the business and business methods
of any licensee, registrant or employee of a licensee or applicant for licensure or
registration under this chapter.
E. Complaints filed against any licensee, associate, registrant or employee of a
licensee shall be in writing on such forms as the department prescribes and shall be
filed with the department.
F. In any investigation undertaken by the department, each licensee, associate,
registrant, applicant, agency or employee, on request of the department, shall provide
records and shall truthfully respond to questions concerning activities regulated under
this chapter. These records shall be maintained for five years at the principal place of
business of the licensee, or at another location for a person whose license has been
terminated, cancelled or revoked. On request by the department during normal business
hours or at another time acceptable to the parties, the records shall be made available
immediately to the department unless the department determines that an extension may be
granted. The licensee shall provide copies of any records requested by the department.
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