State Codes and Statutes

Statutes > California > Puc > 2895-2897

PUBLIC UTILITIES CODE
SECTION 2895-2897 



2895.  This article shall be known and may be cited as the
Telecommunications Customer Service Act of 1993.



2896.  The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
   (a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
   (b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
   (c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
   (d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.



2897.  Consistent with other provisions of this code, orders, rules,
and applicable tariffs of telecommunications service providers, the
commission shall apply these policies to all providers of
telecommunications services in California. These policies are not
exclusive and may be supplemented by the commission.

State Codes and Statutes

Statutes > California > Puc > 2895-2897

PUBLIC UTILITIES CODE
SECTION 2895-2897 



2895.  This article shall be known and may be cited as the
Telecommunications Customer Service Act of 1993.



2896.  The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
   (a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
   (b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
   (c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
   (d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.



2897.  Consistent with other provisions of this code, orders, rules,
and applicable tariffs of telecommunications service providers, the
commission shall apply these policies to all providers of
telecommunications services in California. These policies are not
exclusive and may be supplemented by the commission.


State Codes and Statutes


Back To Homepage

State Codes and Statutes

Statutes > California > Puc > 2895-2897

PUBLIC UTILITIES CODE
SECTION 2895-2897 



2895.  This article shall be known and may be cited as the
Telecommunications Customer Service Act of 1993.



2896.  The commission shall require telephone corporations to
provide customer service to telecommunication customers that
includes, but is not limited to, all the following:
   (a) Sufficient information upon which to make informed choices
among telecommunications services and providers. This includes, but
is not limited to, information regarding the provider's identity,
service options, pricing, and terms and conditions of service. A
provider need only provide information to its customers on the
services which it offers.
   (b) Ability to access a live operator by dialing the numeral "0"
as an available, free option. The commission may authorize rates and
charges for any operator assistance service provided subsequent to
access.
   (c) Reasonable statewide service quality standards, including, but
not limited to, standards regarding network technical quality,
customer service, installation, repair, and billing.
   (d) Information concerning the regulatory process and how
customers can participate in that process, including the process of
resolving complaints.



2897.  Consistent with other provisions of this code, orders, rules,
and applicable tariffs of telecommunications service providers, the
commission shall apply these policies to all providers of
telecommunications services in California. These policies are not
exclusive and may be supplemented by the commission.


Disclaimer
There is no confidential attorney-client relationship formed by using Laws.com website and information provided on this site is not legal advice. For legal advice, please contact your attorney. Attorneys listed on this website are not referred or endorsed by this website. By using Laws.com you agree to Laws.com Terms Of Use.
Copyright © 2017 Laws.com | All rights reserved

Loading..

Close Window

Loading, Please Wait!

This may take a second or two.