§431:2-208  Access to records.  (a) Every person and its officers, employees, and representatives subject toinvestigation or examination by the commissioner, shall produce and make freelyaccessible to the commissioner the accounts, records, documents, and files inthe person's possession or control relating to the subject of the investigationor examination, and shall otherwise facilitate the investigation orexamination.

(b)  If the commissioner finds the accounts tobe inadequate, improperly kept, or improperly posted, the commissioner mayemploy experts to rewrite, post, or balance the accounts at the expense of theperson being examined, if the person has failed to correct the accountingrecords after the commissioner has given the person written notice and areasonable opportunity to do so.

(c)  An insurer or licensee shall issue awritten response with reasonable promptness, in no case more than fifteenworking days, to any written inquiry made by the commissioner regarding a claimor consumer complaint.  The response shall be more than an acknowledgment thatthe commissioner's communication has been received, and shall adequatelyaddress the concerns stated in the communication. [L 1987, c 347, pt of §2; amL 1997, c 83, §1; am L 2004, c 122, §4]