IC 8-1-19.5
Chapter 19.5. Telephone 211 Dialing Code Services for Accessing
Human Services Information
IC 8-1-19.5-1 "211"
Sec. 1. As used in this chapter, "211" means the abbreviated
dialing code designated by the Federal Communications Commission
for telephone service providing access to human services information
and referrals. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-2 "211 service area"
Sec. 2. As used in this chapter, "211 service area" means a
geographic area in Indiana that is designated by the commission as
an area within which a recognized 211 service provider is authorized
to provide 211 services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-3 "211 services"
Sec. 3. As used in this chapter, "211 services" means information
and referral services provided through the use of 211 and intended to
promote and provide access to human services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-4 "Account"
Sec. 4. As used in this chapter, "account" refers to the 211
services account established by section 11 of this chapter. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-5 "Commission"
Sec. 5. As used in this chapter, "commission" refers to the Indiana
utility regulatory commission created by IC 8-1-1-2. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-6 "Human services"
Sec. 6. As used in this chapter, "human services" means services
provided by government or nonprofit organizations to ensure the
health and well-being of Indiana citizens. The term includes services
designed to:
(1) provide relief or assistance after a natural or nonnatural
disaster; and
(2) assist parents with stress issues. As added by P.L.60-2004, SEC.1. Amended by P.L.94-2010, SEC.2. IC 8-1-19.5-7 "Person"
Sec. 7. As used in this chapter, "person" means an individual, a
firm, a partnership, a corporation, or a limited liability company. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-8 "Recognized 211 service provider"
Sec. 8. As used in this chapter, "recognized 211 service provider"
means an organization recognized by the commission as an
appropriate administrator and authorized user of the 211 dialing code
in a 211 service area. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9 State policy encouraging use of 211; human services agencies to
consult 211 service provider before establishing hotline;
disseminating 211 information
Sec. 9. (a) It is the policy of the state to encourage the orderly and
efficient use of 211 to:
(1) provide access to human services; and
(2) collect needed information about human services and the
delivery of human services in Indiana.
(b) A state agency or department that provides human services
may not establish a public telephone line or hotline to provide
information or referrals unless the agency or department first:
(1) consults with the recognized 211 service provider in the area
to be served by the telephone line or hotline about using 211 to
provide access to the information or referrals; and
(2) notifies the commission of the consultation described in
subdivision (1).
(c) A person may not disseminate information to the public about
the availability of 211 or 211 services in an area of Indiana except in
accordance with:
(1) a rule adopted by the commission under IC 4-22-2; or
(2) an order issued by the commission in a specific proceeding. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9.5 211 service providers and parental stress
Sec. 9.5. A recognized 211 service provider shall provide
assistance with parental stress issues if requested by a person calling
211. As added by P.L.94-2010, SEC.3.
IC 8-1-19.5-10 211 service provider's immunity from civil liability; exception for
willful or wanton misconduct
Sec. 10. A recognized 211 service provider and its employees,
directors, officers, and agents are not liable to any person in a civil
action for injuries or loss to persons or property as a result of an act
or omission of the recognized 211 service provider, or its employees,
directors, officers, or agents, in connection with:
(1) developing, adopting, implementing, maintaining, or
operating a 211 system;
(2) making 211 available for use by the public; or
(3) providing 211 services;
except for injuries or loss resulting from the willful or wanton
misconduct of the 211 service provider or its employees, directors,
officers, or agents. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-11 211 services account; establishment; administration by
commission; annual plan for expenditures; permissible
expenditures
Sec. 11. (a) The 211 services account is established in the state
general fund to make 211 services available throughout Indiana. The
account shall be administered by the commission.
(b) The account consists of the following:
(1) Money appropriated to the account by the general assembly.
(2) Funds received from the federal government for the support
of 211 services in Indiana.
(3) Investment earnings, including interest, on money in the
account.
(4) Money from any other source, including gifts and grants.
(c) Money in the account is continuously appropriated for the
purposes of this section.
(d) The commission shall annually prepare a plan for the
expenditure of the money in the account. The plan must be reviewed
by the state budget committee before the commission may make
expenditures from the fund.
(e) Money in the account may be spent for the following
purposes:
(1) The creation of a structure for a statewide 211 resources
data base that:
(A) meets the Alliance for Information Referral Systems
standards for information and referral systems data bases;
and
(B) is integrated with a local resources data base maintained
by a recognized 211 service provider.
Permissible expenditures under this subdivision include
expenditures for planning, training, accreditation, and system
evaluation.
(2) The development and implementation of a statewide 211
resources data base described in subdivision (1). Permissible
expenditures under this subdivision include expenditures for
planning, training, accreditation, and system evaluation.
(3) Collecting, organizing, and maintaining information from
state agencies, departments, and programs that provide human
services, for access by a recognized 211 service provider.
(4) Providing grants to a recognized 211 service provider for
any of the following purposes:
(A) The design, development, and implementation of 211
services in a recognized 211 service provider's 211 service
area. Funds provided under this subdivision may be used for
planning, public awareness, training, accreditation, and
evaluation.
(B) The provision of 211 services on an ongoing basis after
the design, development, and implementation of 211 services
in a recognized 211 service provider's 211 service area.
(C) The provision of 211 services on a twenty-four (24) hour
per day, seven (7) day per week basis.
(f) The expenses of administering the account shall be paid from
money in the account.
(g) The treasurer of state shall invest the money in the account not
currently needed to meet the obligations of the account in the same
manner as other public money may be invested.
(h) Money that is in the account under subsection (b)(2) through
(b)(4) at the end of a state fiscal year does not revert to the state
general fund. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.24.
IC 8-1-19.5-12 Annual report from commission to general assembly
Sec. 12. (a) The commission shall, after June 30 and before
November 1 of each year, report to the general assembly on the
following:
(1) The total amount of money deposited in the account during
the most recent state fiscal year.
(2) The amount of funds, if any, received from the federal
government during the most recent state fiscal year for the
support of 211 services in Indiana. The information provided
under this subdivision must include the amount of any matching
funds, broken down by source, contributed by any source to
secure the federal funds.
(3) The amount of money, if any, disbursed from the account
for the following:
(A) The creation of a structure for a statewide 211 resources
data base described in section 11(e)(1) of this chapter.
(B) The development and implementation of a statewide 211
resources data base described in section 11(e)(1) of this
chapter.
(C) Collecting, organizing, and maintaining information
from state agencies, departments, and programs that provide
human services, for access by a recognized 211 service
provider.
The information provided under this subdivision must identify
any recognized 211 service provider or other organization that
received funds for the purposes set forth in this subdivision.
(4) The amount of money, if any, disbursed from the account as
grants to a recognized 211 service provider for any of the
purposes described in section 11(e)(4) of this chapter. The
information provided under this subdivision must identify the
recognized 211 service provider that received the grant and the
amount and purpose of the grant received.
(5) The expenses incurred by the commission in complying with
this chapter during the most recent state fiscal year.
(6) The projected budget required by the commission to comply
with this chapter during the current state fiscal year.
(b) The report required under this section must be in an electronic
format under IC 5-14-6. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.25.
IC 8-1-19.5-13 Authority to adopt rules
Sec. 13. The commission may adopt rules under IC 4-22-2 to
implement this chapter. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5
Chapter 19.5. Telephone 211 Dialing Code Services for Accessing
Human Services Information
IC 8-1-19.5-1 "211"
Sec. 1. As used in this chapter, "211" means the abbreviated
dialing code designated by the Federal Communications Commission
for telephone service providing access to human services information
and referrals. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-2 "211 service area"
Sec. 2. As used in this chapter, "211 service area" means a
geographic area in Indiana that is designated by the commission as
an area within which a recognized 211 service provider is authorized
to provide 211 services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-3 "211 services"
Sec. 3. As used in this chapter, "211 services" means information
and referral services provided through the use of 211 and intended to
promote and provide access to human services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-4 "Account"
Sec. 4. As used in this chapter, "account" refers to the 211
services account established by section 11 of this chapter. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-5 "Commission"
Sec. 5. As used in this chapter, "commission" refers to the Indiana
utility regulatory commission created by IC 8-1-1-2. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-6 "Human services"
Sec. 6. As used in this chapter, "human services" means services
provided by government or nonprofit organizations to ensure the
health and well-being of Indiana citizens. The term includes services
designed to:
(1) provide relief or assistance after a natural or nonnatural
disaster; and
(2) assist parents with stress issues. As added by P.L.60-2004, SEC.1. Amended by P.L.94-2010, SEC.2. IC 8-1-19.5-7 "Person"
Sec. 7. As used in this chapter, "person" means an individual, a
firm, a partnership, a corporation, or a limited liability company. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-8 "Recognized 211 service provider"
Sec. 8. As used in this chapter, "recognized 211 service provider"
means an organization recognized by the commission as an
appropriate administrator and authorized user of the 211 dialing code
in a 211 service area. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9 State policy encouraging use of 211; human services agencies to
consult 211 service provider before establishing hotline;
disseminating 211 information
Sec. 9. (a) It is the policy of the state to encourage the orderly and
efficient use of 211 to:
(1) provide access to human services; and
(2) collect needed information about human services and the
delivery of human services in Indiana.
(b) A state agency or department that provides human services
may not establish a public telephone line or hotline to provide
information or referrals unless the agency or department first:
(1) consults with the recognized 211 service provider in the area
to be served by the telephone line or hotline about using 211 to
provide access to the information or referrals; and
(2) notifies the commission of the consultation described in
subdivision (1).
(c) A person may not disseminate information to the public about
the availability of 211 or 211 services in an area of Indiana except in
accordance with:
(1) a rule adopted by the commission under IC 4-22-2; or
(2) an order issued by the commission in a specific proceeding. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9.5 211 service providers and parental stress
Sec. 9.5. A recognized 211 service provider shall provide
assistance with parental stress issues if requested by a person calling
211. As added by P.L.94-2010, SEC.3.
IC 8-1-19.5-10 211 service provider's immunity from civil liability; exception for
willful or wanton misconduct
Sec. 10. A recognized 211 service provider and its employees,
directors, officers, and agents are not liable to any person in a civil
action for injuries or loss to persons or property as a result of an act
or omission of the recognized 211 service provider, or its employees,
directors, officers, or agents, in connection with:
(1) developing, adopting, implementing, maintaining, or
operating a 211 system;
(2) making 211 available for use by the public; or
(3) providing 211 services;
except for injuries or loss resulting from the willful or wanton
misconduct of the 211 service provider or its employees, directors,
officers, or agents. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-11 211 services account; establishment; administration by
commission; annual plan for expenditures; permissible
expenditures
Sec. 11. (a) The 211 services account is established in the state
general fund to make 211 services available throughout Indiana. The
account shall be administered by the commission.
(b) The account consists of the following:
(1) Money appropriated to the account by the general assembly.
(2) Funds received from the federal government for the support
of 211 services in Indiana.
(3) Investment earnings, including interest, on money in the
account.
(4) Money from any other source, including gifts and grants.
(c) Money in the account is continuously appropriated for the
purposes of this section.
(d) The commission shall annually prepare a plan for the
expenditure of the money in the account. The plan must be reviewed
by the state budget committee before the commission may make
expenditures from the fund.
(e) Money in the account may be spent for the following
purposes:
(1) The creation of a structure for a statewide 211 resources
data base that:
(A) meets the Alliance for Information Referral Systems
standards for information and referral systems data bases;
and
(B) is integrated with a local resources data base maintained
by a recognized 211 service provider.
Permissible expenditures under this subdivision include
expenditures for planning, training, accreditation, and system
evaluation.
(2) The development and implementation of a statewide 211
resources data base described in subdivision (1). Permissible
expenditures under this subdivision include expenditures for
planning, training, accreditation, and system evaluation.
(3) Collecting, organizing, and maintaining information from
state agencies, departments, and programs that provide human
services, for access by a recognized 211 service provider.
(4) Providing grants to a recognized 211 service provider for
any of the following purposes:
(A) The design, development, and implementation of 211
services in a recognized 211 service provider's 211 service
area. Funds provided under this subdivision may be used for
planning, public awareness, training, accreditation, and
evaluation.
(B) The provision of 211 services on an ongoing basis after
the design, development, and implementation of 211 services
in a recognized 211 service provider's 211 service area.
(C) The provision of 211 services on a twenty-four (24) hour
per day, seven (7) day per week basis.
(f) The expenses of administering the account shall be paid from
money in the account.
(g) The treasurer of state shall invest the money in the account not
currently needed to meet the obligations of the account in the same
manner as other public money may be invested.
(h) Money that is in the account under subsection (b)(2) through
(b)(4) at the end of a state fiscal year does not revert to the state
general fund. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.24.
IC 8-1-19.5-12 Annual report from commission to general assembly
Sec. 12. (a) The commission shall, after June 30 and before
November 1 of each year, report to the general assembly on the
following:
(1) The total amount of money deposited in the account during
the most recent state fiscal year.
(2) The amount of funds, if any, received from the federal
government during the most recent state fiscal year for the
support of 211 services in Indiana. The information provided
under this subdivision must include the amount of any matching
funds, broken down by source, contributed by any source to
secure the federal funds.
(3) The amount of money, if any, disbursed from the account
for the following:
(A) The creation of a structure for a statewide 211 resources
data base described in section 11(e)(1) of this chapter.
(B) The development and implementation of a statewide 211
resources data base described in section 11(e)(1) of this
chapter.
(C) Collecting, organizing, and maintaining information
from state agencies, departments, and programs that provide
human services, for access by a recognized 211 service
provider.
The information provided under this subdivision must identify
any recognized 211 service provider or other organization that
received funds for the purposes set forth in this subdivision.
(4) The amount of money, if any, disbursed from the account as
grants to a recognized 211 service provider for any of the
purposes described in section 11(e)(4) of this chapter. The
information provided under this subdivision must identify the
recognized 211 service provider that received the grant and the
amount and purpose of the grant received.
(5) The expenses incurred by the commission in complying with
this chapter during the most recent state fiscal year.
(6) The projected budget required by the commission to comply
with this chapter during the current state fiscal year.
(b) The report required under this section must be in an electronic
format under IC 5-14-6. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.25.
IC 8-1-19.5-13 Authority to adopt rules
Sec. 13. The commission may adopt rules under IC 4-22-2 to
implement this chapter. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5
Chapter 19.5. Telephone 211 Dialing Code Services for Accessing
Human Services Information
IC 8-1-19.5-1 "211"
Sec. 1. As used in this chapter, "211" means the abbreviated
dialing code designated by the Federal Communications Commission
for telephone service providing access to human services information
and referrals. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-2 "211 service area"
Sec. 2. As used in this chapter, "211 service area" means a
geographic area in Indiana that is designated by the commission as
an area within which a recognized 211 service provider is authorized
to provide 211 services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-3 "211 services"
Sec. 3. As used in this chapter, "211 services" means information
and referral services provided through the use of 211 and intended to
promote and provide access to human services. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-4 "Account"
Sec. 4. As used in this chapter, "account" refers to the 211
services account established by section 11 of this chapter. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-5 "Commission"
Sec. 5. As used in this chapter, "commission" refers to the Indiana
utility regulatory commission created by IC 8-1-1-2. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-6 "Human services"
Sec. 6. As used in this chapter, "human services" means services
provided by government or nonprofit organizations to ensure the
health and well-being of Indiana citizens. The term includes services
designed to:
(1) provide relief or assistance after a natural or nonnatural
disaster; and
(2) assist parents with stress issues. As added by P.L.60-2004, SEC.1. Amended by P.L.94-2010, SEC.2. IC 8-1-19.5-7 "Person"
Sec. 7. As used in this chapter, "person" means an individual, a
firm, a partnership, a corporation, or a limited liability company. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-8 "Recognized 211 service provider"
Sec. 8. As used in this chapter, "recognized 211 service provider"
means an organization recognized by the commission as an
appropriate administrator and authorized user of the 211 dialing code
in a 211 service area. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9 State policy encouraging use of 211; human services agencies to
consult 211 service provider before establishing hotline;
disseminating 211 information
Sec. 9. (a) It is the policy of the state to encourage the orderly and
efficient use of 211 to:
(1) provide access to human services; and
(2) collect needed information about human services and the
delivery of human services in Indiana.
(b) A state agency or department that provides human services
may not establish a public telephone line or hotline to provide
information or referrals unless the agency or department first:
(1) consults with the recognized 211 service provider in the area
to be served by the telephone line or hotline about using 211 to
provide access to the information or referrals; and
(2) notifies the commission of the consultation described in
subdivision (1).
(c) A person may not disseminate information to the public about
the availability of 211 or 211 services in an area of Indiana except in
accordance with:
(1) a rule adopted by the commission under IC 4-22-2; or
(2) an order issued by the commission in a specific proceeding. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-9.5 211 service providers and parental stress
Sec. 9.5. A recognized 211 service provider shall provide
assistance with parental stress issues if requested by a person calling
211. As added by P.L.94-2010, SEC.3.
IC 8-1-19.5-10 211 service provider's immunity from civil liability; exception for
willful or wanton misconduct
Sec. 10. A recognized 211 service provider and its employees,
directors, officers, and agents are not liable to any person in a civil
action for injuries or loss to persons or property as a result of an act
or omission of the recognized 211 service provider, or its employees,
directors, officers, or agents, in connection with:
(1) developing, adopting, implementing, maintaining, or
operating a 211 system;
(2) making 211 available for use by the public; or
(3) providing 211 services;
except for injuries or loss resulting from the willful or wanton
misconduct of the 211 service provider or its employees, directors,
officers, or agents. As added by P.L.60-2004, SEC.1.
IC 8-1-19.5-11 211 services account; establishment; administration by
commission; annual plan for expenditures; permissible
expenditures
Sec. 11. (a) The 211 services account is established in the state
general fund to make 211 services available throughout Indiana. The
account shall be administered by the commission.
(b) The account consists of the following:
(1) Money appropriated to the account by the general assembly.
(2) Funds received from the federal government for the support
of 211 services in Indiana.
(3) Investment earnings, including interest, on money in the
account.
(4) Money from any other source, including gifts and grants.
(c) Money in the account is continuously appropriated for the
purposes of this section.
(d) The commission shall annually prepare a plan for the
expenditure of the money in the account. The plan must be reviewed
by the state budget committee before the commission may make
expenditures from the fund.
(e) Money in the account may be spent for the following
purposes:
(1) The creation of a structure for a statewide 211 resources
data base that:
(A) meets the Alliance for Information Referral Systems
standards for information and referral systems data bases;
and
(B) is integrated with a local resources data base maintained
by a recognized 211 service provider.
Permissible expenditures under this subdivision include
expenditures for planning, training, accreditation, and system
evaluation.
(2) The development and implementation of a statewide 211
resources data base described in subdivision (1). Permissible
expenditures under this subdivision include expenditures for
planning, training, accreditation, and system evaluation.
(3) Collecting, organizing, and maintaining information from
state agencies, departments, and programs that provide human
services, for access by a recognized 211 service provider.
(4) Providing grants to a recognized 211 service provider for
any of the following purposes:
(A) The design, development, and implementation of 211
services in a recognized 211 service provider's 211 service
area. Funds provided under this subdivision may be used for
planning, public awareness, training, accreditation, and
evaluation.
(B) The provision of 211 services on an ongoing basis after
the design, development, and implementation of 211 services
in a recognized 211 service provider's 211 service area.
(C) The provision of 211 services on a twenty-four (24) hour
per day, seven (7) day per week basis.
(f) The expenses of administering the account shall be paid from
money in the account.
(g) The treasurer of state shall invest the money in the account not
currently needed to meet the obligations of the account in the same
manner as other public money may be invested.
(h) Money that is in the account under subsection (b)(2) through
(b)(4) at the end of a state fiscal year does not revert to the state
general fund. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.24.
IC 8-1-19.5-12 Annual report from commission to general assembly
Sec. 12. (a) The commission shall, after June 30 and before
November 1 of each year, report to the general assembly on the
following:
(1) The total amount of money deposited in the account during
the most recent state fiscal year.
(2) The amount of funds, if any, received from the federal
government during the most recent state fiscal year for the
support of 211 services in Indiana. The information provided
under this subdivision must include the amount of any matching
funds, broken down by source, contributed by any source to
secure the federal funds.
(3) The amount of money, if any, disbursed from the account
for the following:
(A) The creation of a structure for a statewide 211 resources
data base described in section 11(e)(1) of this chapter.
(B) The development and implementation of a statewide 211
resources data base described in section 11(e)(1) of this
chapter.
(C) Collecting, organizing, and maintaining information
from state agencies, departments, and programs that provide
human services, for access by a recognized 211 service
provider.
The information provided under this subdivision must identify
any recognized 211 service provider or other organization that
received funds for the purposes set forth in this subdivision.
(4) The amount of money, if any, disbursed from the account as
grants to a recognized 211 service provider for any of the
purposes described in section 11(e)(4) of this chapter. The
information provided under this subdivision must identify the
recognized 211 service provider that received the grant and the
amount and purpose of the grant received.
(5) The expenses incurred by the commission in complying with
this chapter during the most recent state fiscal year.
(6) The projected budget required by the commission to comply
with this chapter during the current state fiscal year.
(b) The report required under this section must be in an electronic
format under IC 5-14-6. As added by P.L.60-2004, SEC.1. Amended by P.L.2-2005, SEC.25.
IC 8-1-19.5-13 Authority to adopt rules
Sec. 13. The commission may adopt rules under IC 4-22-2 to
implement this chapter. As added by P.L.60-2004, SEC.1.
