[§269-16.8]  Aggregators of telephoneservice requirements.  (a)  For the purposes of this section:

"Aggregator" means every person orentity that is not a telecommunications carrier, who, in the ordinary course ofits business, makes telephones available and aggregates the calls of the publicor transient users of its business, including but not limited to a hotel,motel, hospital, or university, that provides operator-assisted servicesthrough access to an operator service provider.

"Operator service" means a serviceprovided by a telecommunications company to assist a customer to complete atelephone call.

(b)  The commission, by rule or order, shalladopt and enforce operating requirements for the provision of operator-assistedservices by an aggregator.  These requirements shall include, but not belimited to, the following:

(1)  Posting and display of information in a prominentand conspicuous fashion on or near the telephone equipment owned or controlledby the aggregator which states the identity of the operator service provider,the operator service provider's complaint handling procedures, and means bywhich the customer may access the various operator service providers.

(2)  Identification by name of the operator serviceprovider prior to the call connection and, if not posted pursuant to subsection(b)(1), a disclosure of pertinent rates, terms, conditions, and means of accessto various operator service providers and the local exchange carriers; providedthat the operator service provider shall disclose this information at any timeupon request by the customer.

(3)  Allowing the customer access to any operatorservice provider operating in the relevant geographic area through the accessmethod chosen by the provider or as deemed appropriate by the commission.

(4)  Other requirements as deemed reasonable by thecommission in the areas of public safety, quality of service, unjust ordiscriminatory pricing, or other matters in the public interest. [L 1989, c241, §1]