State Codes and Statutes

Statutes > Utah > Title-13 > Chapter-45 > 13-45-202

13-45-202. Removal of security freeze -- Requirements and timing.
(1) A consumer reporting agency may remove a security freeze from a consumer's creditreport only if:
(a) (i) the consumer reporting agency receives the consumer's request through a contactmethod established and required in accordance with Subsection 13-45-201(6); and
(ii) the consumer reporting agency receives the consumer's proper identification and:
(A) other information sufficient to identify the consumer; or
(B) the consumer provides the consumer's personal identification number or password; or
(b) the consumer makes a material misrepresentation of fact in connection with theplacement of the security freeze and the consumer reporting agency notifies the consumer inwriting before removing the security freeze.
(2) (a) A consumer reporting agency shall temporarily remove a security freeze uponreceipt of:
(i) the consumer's request through the contact method established by the consumerreporting agency in accordance with Subsection 13-45-201(6);
(ii) the consumer's proper identification and:
(A) other information sufficient to identify the consumer; or
(B) personal identification number or password;
(iii) a specific designation of the period of time for which the security freeze is to beremoved; and
(iv) the consumer reporting agency receives the payment of any fee required underSection 13-45-204.
(b) A consumer reporting agency shall remove a security freeze from a consumer's creditreport within:
(i) three business days after the business day on which the consumer's written request toremove the security freeze is received by the consumer reporting agency at the postal addresschosen by the consumer reporting agency in accordance with Subsection 13-45-201(6); or
(ii) 15 minutes after the consumer's request is received by the consumer reporting agencythrough the electronic contact method chosen by the consumer reporting agency in accordancewith Subsection 13-45-201(6), or the use of telephone, during normal business hours andincludes the consumer's proper identification and correct personal identification number orpassword.
(3) A consumer reporting agency need not remove a security freeze within the timeprovided in Subsection (2)(b)(ii) if:
(a) the consumer fails to meet the requirements of Subsection 13-45-202(1); or
(b) the consumer reporting agency's ability to remove the security freeze within 15minutes is prevented by:
(i) an act of God, including fire, earthquakes, hurricanes, storms, or similar naturaldisaster or phenomena;
(ii) unauthorized or illegal acts by a third party, including terrorism, sabotage, riot,vandalism, labor strikes or disputes disrupting operations, or similar occurrence;
(iii) operational interruption, including electrical failure, unanticipated delay inequipment or replacement part delivery, computer hardware or software failures inhibitingresponse time, or similar disruption;
(iv) governmental action, including emergency orders or regulations, judicial or law

enforcement action, or similar directives;
(v) regularly scheduled maintenance, during other than normal business hours, of, orupdates to, the consumer reporting agency's systems;
(vi) commercially reasonable maintenance of, or repair to, the consumer reportingagency's systems that is unexpected or unscheduled; or
(vii) receipt of a removal request outside of normal business hours.

Enacted by Chapter 344, 2006 General Session